{"id":1732,"date":"2026-10-08T19:43:38","date_gmt":"2026-10-08T19:43:38","guid":{"rendered":"https:\/\/heymaya.eu\/?page_id=1732"},"modified":"2026-10-19T09:19:39","modified_gmt":"2026-10-19T09:19:39","slug":"regulations","status":"publish","type":"page","link":"https:\/\/heymaya.eu\/index.php\/en\/regulations\/","title":{"rendered":"Terms of use"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1732\" class=\"elementor elementor-1732\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-46ae63f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"46ae63f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7eb5039\" data-id=\"7eb5039\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36563b4 elementor-widget elementor-widget-heading\" data-id=\"36563b4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.0 - 29-03-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\"><br>Terms of Use of the Hey Maya app<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c71807 elementor-widget elementor-widget-text-editor\" data-id=\"8c71807\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.0 - 29-03-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\tEffective from 1 December 2026<ol>\n \t<li><strong> General provisions<\/strong><\/li>\n<\/ol>\n<ol>\n \t<li>These Terms of Use set out the rules for using the <strong>Hey Maya<\/strong> mobile for keeping apiary records, including the services provided electronically: cloud backup, team work and voice control.<\/li>\n \t<li>The service provider is <strong>Dariusz Rys,<\/strong> 62-510 Konin, ul. Chopina 10\/3, e-mail: <strong>maya@heymaya.eu<\/strong> (the \u201cProvider\u201d).<\/li>\n \t<li>These Terms are the terms of service within the meaning of the Polish Act of 18 July 2002 on providing services by electronic means. They are available free of charge on heymaya.eu and from the app.<\/li>\n \t<li>The processing of personal data is described in the <strong>Privacy Policy<\/strong> available on heymaya.eu.<\/li>\n \t<li>The app downloaded from the App Store is additionally subject to Apple\u2019s standard Licensed Application End User License Agreement, and the app downloaded from Google Play \u2013 to the Google Play terms. Matters not covered by those terms are governed by these Terms.<\/li>\n<\/ol>\n<ol start=\"2\">\n \t<li><strong> Definitions<\/strong><\/li>\n<\/ol>\n<ol>\n \t<li><strong>App<\/strong> \u2013 the Hey Maya mobile app for iOS or Android devices.<\/li>\n \t<li><strong>User<\/strong> \u2013 a person using the App.<\/li>\n \t<li><strong>Account<\/strong> \u2013 the User\u2019s account on the Provider\u2019s server, created when the App is activated with an e-mail address and an activation code.<\/li>\n \t<li><strong>Database owner<\/strong> \u2013 a User who invites other Users to work in their apiaries.<\/li>\n \t<li><strong>Worker<\/strong> \u2013 a User who has accepted an invitation from a Database owner.<\/li>\n \t<li><strong>Subscription<\/strong> \u2013 paid access, renewed every year, to voice control and to team work (as a Database owner).<\/li>\n \t<li><strong>Store<\/strong> \u2013 the App Store (Apple) or Google Play (Google), from which the User downloaded the App and bought the Subscription.<\/li>\n<\/ol>\n<ol start=\"3\">\n \t<li><strong> Services and technical requirements<\/strong><\/li>\n<\/ol>\n<ol>\n \t<li>The App lets you keep apiary records free of charge: hives, inspections and frame resources, queens, feeding and treatments, harvests, notes, purchases, sales, photos, reports and the weather forecast.<\/li>\n \t<li><strong>Cloud backup<\/strong> \u2013 free storage of a copy of the App data on the Provider\u2019s server and its restoration (import) on the same or another device.<\/li>\n \t<li><strong>Team work<\/strong> \u2013 a Database owner can invite up to 10 Workers and give them read and write permissions in selected apiaries. Inviting and granting permissions requires an active Subscription of the Database owner. A Worker does not need their own Subscription to work in the owner\u2019s database.<\/li>\n \t<li><strong>Voice control<\/strong> \u2013 entering data with voice commands in selected languages. Speech recognition runs on the device; the voice is not sent to the internet.<\/li>\n \t<li>The App requires a device with a current version of iOS or Android. Activation, cloud backup, team work, the weather forecast, maps and buying the Subscription require internet access. Voice control requires permission to use the microphone and a one-time download of the speech model.<\/li>\n \t<li>The User must not provide unlawful content or interfere with the Provider\u2019s server, including attempts to access other Users\u2019 data.<\/li>\n<\/ol>\n<ol start=\"4\">\n \t<li><strong> Account<\/strong><\/li>\n<\/ol>\n<ol>\n \t<li>The Account is created when the App is activated: the User enters an e-mail address and receives an activation code. The agreement for electronic services is concluded upon activation, for an indefinite period.<\/li>\n \t<li>One e-mail address corresponds to one Account. Reinstalling the App with the same e-mail address restores the same Account.<\/li>\n \t<li>The User may at any time delete the data copy from the server in the App, and delete the Account with the \u201cDelete account\u201d button in the App (About app \u2192 Delete account) or by requesting deletion at maya@heymaya.eu. Deleting the Account permanently removes the Account, the cloud backup with photos and the team work links from the server; the data on the User\u2019s device remain. Deleting the Account terminates the agreement. Deleting the Account does not cancel the Subscription in the Store \u2013 the Subscription is cancelled in the Store settings.<\/li>\n \t<li>The Provider may block voice control or the Account in the event of a serious breach of these Terms, after first asking the User to stop the breach, unless the breach threatens the security of the server or other Users\u2019 data.<\/li>\n \t<li>The Provider sends messages related to the provision of the services (service messages) to the Account e-mail address, in particular: the activation code, team work invitations, information about changes to these Terms and the Privacy Policy, about the end of the free period, about changes to the price and scope of the Subscription, about changes in how the App works that affect the use of the services, and notices concerning the security of the Account and data. Service messages are not commercial communications; receiving them is part of the agreement and ends when the Account is deleted.<\/li>\n \t<li>The Provider sends commercial communications, including announcements of new features and offers, only to Users who have given separate, voluntary consent. Consent is not a condition for using the App and may be withdrawn at any time by replying to a message with the word \u201cunsubscribe\u201d or by writing to maya@heymaya.eu. Withdrawing consent does not affect service messages.<\/li>\n<\/ol>\n<ol start=\"5\">\n \t<li><strong> Subscription<\/strong><\/li>\n<\/ol>\n<ol>\n \t<li>The Subscription gives access to voice control and to team work as a Database owner. All other App features, including the cloud backup, are free.<\/li>\n \t<li><strong>Free period:<\/strong> voice control and team work are free for all Users until 31 December 2026. For Accounts activated later, the free period lasts one month from activation. The free period does not turn into a paid Subscription automatically \u2013 when it ends, the User decides whether to buy. The Provider may extend the free period individually (e.g. for testers).<\/li>\n \t<li>The Subscription is yearly and <strong>renews automatically<\/strong> every year until the User cancels it. The price is <strong>PLN 99.99<\/strong>\u00a0per year including VAT in Poland and <strong>EUR 29.99<\/strong>\u00a0per year including VAT (or the equivalent in local currency) in other countries. The binding price is the one shown in the App and in the Store before the purchase; it depends on the country of the Store account.<\/li>\n \t<li>The purchase, payment, renewals and refunds are handled by the <strong>Store<\/strong> under its own rules. Payment is charged to the Store account when the purchase is confirmed and, for renewals, within 24 hours before the end of the current period.<\/li>\n \t<li>The Subscription can be <strong>cancelled<\/strong> in the Store account settings (App Store: Settings \u2192 Apple ID \u2192 Subscriptions; Google Play: Payments &amp; subscriptions \u2192 Subscriptions) at least 24 hours before the end of the current period. After cancellation, access continues until the end of the paid period. The \u201cManage subscription\u201d button in the App also leads to the Subscription management page.<\/li>\n \t<li>The Subscription is linked to the Account. After reinstalling, or on a new device with the same Account, access is restored with the \u201cRestore purchases\u201d button.<\/li>\n \t<li>If the Database owner\u2019s Subscription expires, Workers can still download data from the owner\u2019s database for 7 days, but cannot write to it. The data in the database are not deleted.<\/li>\n \t<li>The Provider may change the Subscription price for future periods. The Store notifies the User of a price change under its own rules; in some cases a price increase requires the User\u2019s consent.<\/li>\n<\/ol>\n<ol start=\"6\">\n \t<li><strong> Data, backups and team work<\/strong><\/li>\n<\/ol>\n<ol>\n \t<li>The data entered into the App belong to the User. The Provider stores them on the server only to provide the cloud backup and team work services.<\/li>\n \t<li>The data are stored primarily on the User\u2019s device. The Provider makes every effort to keep the cloud backup available and secure, but recommends making backups regularly \u2013 losing a device without a backup means losing the data.<\/li>\n \t<li>In team work, data entered by a Worker in the owner\u2019s database go to the owner\u2019s database. The owner decides on the scope of the Worker\u2019s permissions and may change or revoke them at any time.<\/li>\n \t<li>If the User enters personal data of other people into the App (e.g. buyers in sales, Workers), the User is responsible for having a legal basis to do so.<\/li>\n<\/ol>\n<ol start=\"7\">\n \t<li><strong> Consumer rights<\/strong><\/li>\n<\/ol>\n<ol>\n \t<li>A consumer may withdraw from a distance contract within 14 days without giving a reason. For a Subscription bought in a Store, refunds are made by the Store: in the App Store via reportaproblem.apple.com, in Google Play via the order history of the Google account. The Provider has no technical means of refunding a payment collected by the Store, but will help the User submit a request on request.<\/li>\n \t<li>Point 1 also applies to a sole trader if the contract is not of a professional nature for them.<\/li>\n \t<li>Consumers may use out-of-court complaint and redress procedures, including consumer ombudsmen, consumer protection authorities in their country and the European Commission\u2019s ODR platform.<\/li>\n<\/ol>\n<ol start=\"8\">\n \t<li><strong> Complaints<\/strong><\/li>\n<\/ol>\n<ol>\n \t<li>Complaints about the App and the services can be sent to <strong>maya@heymaya.eu<\/strong>. A complaint should include the Account e-mail address and a description of the problem.<\/li>\n \t<li>The Provider responds to a complaint within 14 days of receiving it, to the e-mail address it was sent from.<\/li>\n \t<li>Complaints about payments and refunds are handled by the Store under its own rules.<\/li>\n<\/ol>\n<ol start=\"9\">\n \t<li><strong> Liability<\/strong><\/li>\n<\/ol>\n<ol>\n \t<li>The App is a record-keeping tool. Decisions on apiary management, treatments and feeding are made by the User. The weather forecast comes from an external provider and is for guidance only.<\/li>\n \t<li>The Provider may temporarily suspend the server for maintenance or to fix a failure, where possible outside the season and with prior notice.<\/li>\n \t<li>Nothing in these Terms excludes or limits the Provider\u2019s liability towards consumers where the law does not allow it.<\/li>\n<\/ol>\n<ol start=\"10\">\n \t<li><strong> Changes to the Terms and final provisions<\/strong><\/li>\n<\/ol>\n<ol>\n \t<li>The Provider may change these Terms for important reasons, in particular changes in the law, the scope of services or the Store rules. Users will be notified in the App or by e-mail at least 14 days before the change takes effect. A User who does not accept the changes may delete the Account and cancel the Subscription.<\/li>\n \t<li>Matters not covered by these Terms are governed by Polish law, without prejudice to the mandatory consumer protection rules of the country of the consumer\u2019s habitual residence.<\/li>\n \t<li>Contact regarding the App: <strong>maya@heymaya.eu<\/strong>.<\/li>\n \t<li>These Terms are available in Polish and English. In the event of discrepancies, the Polish version prevails, to the extent permitted by the mandatory consumer protection rules.<\/li>\n<\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms of Use of the Hey Maya app Effective from 1 December 2026 General provisions These Terms of Use set out the rules for using the Hey Maya mobile for keeping apiary records, including the services provided electronically: cloud backup, team work and voice control. The service provider is Dariusz Rys, 62-510 Konin, ul. Chopina &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/heymaya.eu\/index.php\/en\/regulations\/\"> <span class=\"screen-reader-text\">Terms of use<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-1732","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/heymaya.eu\/index.php\/wp-json\/wp\/v2\/pages\/1732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heymaya.eu\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heymaya.eu\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heymaya.eu\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heymaya.eu\/index.php\/wp-json\/wp\/v2\/comments?post=1732"}],"version-history":[{"count":17,"href":"https:\/\/heymaya.eu\/index.php\/wp-json\/wp\/v2\/pages\/1732\/revisions"}],"predecessor-version":[{"id":2127,"href":"https:\/\/heymaya.eu\/index.php\/wp-json\/wp\/v2\/pages\/1732\/revisions\/2127"}],"wp:attachment":[{"href":"https:\/\/heymaya.eu\/index.php\/wp-json\/wp\/v2\/media?parent=1732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}